ENKAJII COMMUNITY CHARTER

About Enkajii

Enkajii is an invite-only, moderated community decision-support platform designed to help members of African diaspora communities in Australia navigate settlement decisions.

Members ask structured questions within Settlement Pillars, read community experiences shared by other members and Verified Community Members, and can organise those experiences alongside official resources in a Decision Card.

Community Purpose

Enkajii exists to support African diaspora communities in Australia with real settlement decisions, including housing, work, income, and daily life. Every interaction should reflect respect, responsibility, and care for one another as a community navigating a shared journey.

Decision Support Model

Enkajii is not a professional advice service. Content reflects lived experiences and personal opinions of community members only. Decision Cards are personal organisational aids and do not constitute a recommendation by Enkajii or any Verified Community Member.

Every member is asked to uphold four core principles:

• Respect: treat all members with dignity, regardless of background, language, or experience.
• Responsibility: share information thoughtfully and as accurately as you are able.
• Safety: prioritise the wellbeing of yourself and others in everything you post.
• Integrity: contribute honestly and in good faith.

What You May Do

• Ask genuine questions related to your settlement situation under the relevant Settlement Pillar.
• Share lived experiences in a constructive, honest, and respectful way.
• Reference reliable official sources where appropriate.
• Engage in discussions that contribute positively to the community.

Settlement Pillars

Public settlement support is organised around Housing, Work & Income, and Settlement & Daily Life.

Questions

Members may ask structured questions related to their settlement situation. Private questions are not displayed publicly and may be reviewed by authorised moderators for safety purposes.

Community Experiences

Members share experience from what they have lived, seen, or learned in community. You are responsible for the accuracy, legality, and appropriateness of content you post.

Decision Cards

Decision Cards help members organise community experiences and official resources to support their own decision-making. They do not constitute a platform recommendation.

Verified Community Members

Verified Community Members are individuals recognised by Enkajii for community knowledge and credibility. VCM status does not indicate professional qualification, licensing, or endorsement. Content from VCMs remains personal experience, not professional advice.

Notifications and Community Communication

• Enkajii may send email and in-app notifications for account notices, safety alerts, moderation matters, governance updates, and essential platform notices.
• Members may receive notifications when their question receives an approved answer, when a Decision Card is ready, or when a relevant account, verification, or moderation event occurs.
• Some notices may be triggered by administrator or moderator actions, such as governance edits, verification decisions, access-request updates, or safety alerts.
• Verified Community Members can contribute answers and community experiences, but they cannot send private messages or direct member notifications through Enkajii.
• Enkajii does not support private messaging between members. Questions, answers, and community experiences remain visible within the relevant question thread so that others may benefit from shared knowledge and lived experience.

Posting Rules

• Post content that is, to the best of your knowledge, accurate and honest.
• Respect the lived experiences of other members even where you disagree.
• Use the platform in good faith and in accordance with its settlement-support purpose.
• Seek professional advice before acting on matters with serious consequences.

Prohibited Conduct

• Posting content that could cause physical, psychological, financial, or legal harm to any person.
• Sharing false, misleading, or deliberately inaccurate information, particularly on matters of health, law, or immigration.
• Providing advice that may expose another person to legal risk, financial loss, or danger.
• Promoting, facilitating, or encouraging illegal activity of any kind.
• Engaging in harassment, abuse, threats, intimidation, bullying, hate speech, or discrimination.

Misrepresentation

• Do not impersonate another person, member, Verified Community Member, Enkajii staff, or any professional.
• Do not falsely claim professional qualifications, licences, or credentials of any kind.
• Do not create multiple accounts to evade moderation or misrepresent community sentiment.

Privacy Violations

• Do not share personal, confidential, or identifying information of another person without explicit consent.
• Do not post identifying details such as full names, addresses, contact numbers, or immigration status of others.
• Do not attempt to re-identify anonymised or de-identified community members.

Spam and Misuse

• Do not post spam, unsolicited commercial content, or irrelevant advertising.
• Do not manipulate or game platform features, including Decision Cards and voting mechanisms.
• Do not use Enkajii to solicit clients, customers, or professional engagements without prior written authorisation from Enkajii.
• Do not post content unrelated to the platform's settlement-support purpose.

Not Professional Advice

All information shared on Enkajii represents personal experience and opinion only. It is not legal, financial, medical, immigration, psychological, or other professional advice.

You are responsible for independently verifying any information before acting on it, and for consulting a qualified professional where appropriate. You must not make significant life decisions based solely on information obtained from this platform.

No Professional Relationship

Participation in Enkajii does not create a lawyer-client, migration agent-client, psychologist-client, financial adviser-client, doctor-patient, or any other professional relationship between members, Verified Community Members, moderators, administrators, or Enkajii.

Migration and Visa Discussions

Members may share personal migration experiences and publicly available information obtained from official government sources. Discussions relating to migration matters must remain limited to personal experience and publicly available information.

• Do not provide migration advice.
• Do not assess another person's visa eligibility.
• Do not recommend a specific visa pathway.
• Do not prepare or direct visa application strategies.
• Do not represent that another member qualifies for a visa or migration outcome.
• Do not hold yourself out as authorised to provide migration assistance.

Emergency Disclaimer

Enkajii is not an emergency service. If you or someone else is in immediate danger, call 000 or go to your nearest hospital.

Moderation Powers

Enkajii moderators and administrators maintain a safe and respectful environment. Moderation decisions are made to protect the safety and integrity of the community.

• Review any content submitted to the platform, including private questions, for safety purposes.
• Edit for formatting, readability, grammar, translation, accessibility, or removal of prohibited material.
• Hide or remove content that violates this Charter.
• Flag content for escalated review where safety concerns arise.
• Issue warnings, restrict features, suspend, or permanently terminate accounts.

Reporting

If you encounter content that violates this Charter, use the Report button on any question, response, or content item. Where possible, include relevant context to support your report. All reports are assessed in confidence.

Appeals

If you believe a moderation decision was made in error, you may request a review by contacting info@enkajii.com.au. Appeals are assessed against this Charter. Enkajii's decision on appeal is final.

Information Collected

• Account registration details, including name, email address, and settlement stage if provided.
• Content you post, including questions, responses, experiences, and Decision Cards.
• Communications you send to us, including support requests and reports.
• Usage data, including pages visited, Settlement Pillars explored, features used, and interaction timestamps.
• Device, browser, IP address, general location, error, and performance data needed to maintain platform reliability.

Purpose Limitation

We collect only what is necessary to operate the platform and support your use of it. We do not use your personal information for advertising, and we do not sell your data to third parties.

Disclosure

• We may disclose information to service providers who assist us in operating the platform, such as hosting, error monitoring, and email delivery.
• We may disclose information to moderators and administrators for the purpose of enforcing this Charter.
• We may disclose information if required by law, court order, or government authority.
• We may disclose information to protect the safety of a member or the public where we reasonably believe disclosure is necessary.

Cookies

Enkajii uses session cookies and technical tracking necessary for the platform to function, such as keeping you logged in and maintaining language preferences. We do not use third-party advertising cookies.

Retention

We retain personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations or resolve disputes. Content incorporated into Decision Cards or community records may continue after account termination unless deletion is requested in accordance with privacy rights.

Rights

• You may request access to personal information we hold about you.
• You may request correction of inaccurate or outdated information.
• You may request deletion of your account and personal data, subject to legal retention obligations.
• You may complain about a breach of your privacy rights.
• You may opt out of non-essential communications.

Eligibility

• You must be 18 years of age or older.
• You must have received an invitation and been approved by an Enkajii administrator.
• You must agree to this Community Charter.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your account or allow another person to access the platform on your behalf. If you suspect unauthorised access, notify us immediately at info@enkajii.com.au.

Termination

Accounts may be restricted, suspended, or permanently terminated for serious or repeated violations. Enkajii reserves the right to take moderation action at its sole discretion without prior notice in cases involving serious harm.

Intellectual Property

The Enkajii name, logo, platform design, and all proprietary features are the intellectual property of Enkajii and may not be copied, reproduced, or used without prior written consent. You retain ownership of content you submit, and grant Enkajii a non-exclusive, royalty-free, transferable licence to display, distribute, store, and moderate that content as part of the platform's decision-support function.

Disclaimer

To the maximum extent permitted by Australian law, Enkajii is provided as is without warranty of any kind. Enkajii does not warrant that the platform will be uninterrupted, error-free, or free from harmful components. Enkajii does not endorse, verify, or take responsibility for the accuracy of content posted by members or Verified Community Members.

Official resources linked on the platform are provided for reference only. Enkajii makes no warranty as to their currency or accuracy.

Limitation of Liability

To the maximum extent permitted by Australian law, Enkajii and its operators, directors, employees, contractors, and agents are not liable for direct, indirect, incidental, consequential, or special loss or damage arising from use of the platform, member content, decisions made in reliance on platform content, or unauthorised access to your account or data.

Nothing in this Charter excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.

Governing Law

This Charter is governed by the laws of the State of Victoria, Australia. Any dispute arising out of or in connection with this Charter will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Changes

Enkajii may update this Charter as the platform evolves. We will notify members of significant changes before they take effect. Continued use of Enkajii after the effective date constitutes acceptance of the updated Charter.

Questions about this Community Charter, privacy, moderation, or account access can be sent to info@enkajii.com.au.